Testimonials

"Elite IT Transformed Our Call Management - Now We Never Miss a Customer!"

Jody Blake, Assistant Manager at Dennis Shipping

*"We struggled to track call volumes with our outdated phone system, leaving us blind to customer demand. Elite IT implemented a VoIP solution that gave us real-time visibility and historical data - all with lightning-fast support when we need it.

Now we can:

• Instantly adjust staffing for call surges

• Analyze trends to prepare for busy periods

• Resolve 100% of IT issues before customers notice

Their team uniquely understands how to match technology with business objectives. For any company needing reliable tech support that actually improves operations, Elite IT delivers."*

"Saved Our Busy Friday Night - Accounting System Repaired in Record Time!"

Giselle Lobban, General Manager at TGI Fridays (Kingston)

*"When our accounting system crashed during peak hours, Elite IT responded immediately - preventing what could have been a disastrous early closure. Their team:

• Repaired our system faster than we thought possible

• Saved thousands in lost revenue that night

• Worked after-hours when we needed them most

What impressed me most was their rare combination of affordable pricing, speed, and professionalism. They truly understand the urgency of restaurant tech emergencies.

I confidently recommend Elite IT to any hospitality business that can't afford downtime."*

"Elite IT Fixed Our Chronic Printer Issues – 99% Less Downtime!"

Marline Reid, General Manager at Smart World Shipping

*"Before Elite IT, constant printer crashes were crippling our shipping operations. What seemed like a small tech issue was actually costing us hundreds of hours in efficiency - until their team stepped in.

Their Helpdesk Support was a game-changer - we'd get a technician remotely connected in under 5 minutes, every single time. No more waiting for 'next business day' support like our old provider.

The results? A 99% reduction in printer-related downtime within two weeks. Without their rapid response, our shipping processing would face severe delays during peak hours.

They recognized our entire operation depends on tech running smoothly, and treated every issue with urgency and expertise.

I recommend Elite IT to any Jamaican business where technology issues directly impact revenue. They don't just fix problems - they prevent them."*

"Reliable IT Support That Keeps Our Shipping Operations Smooth"

Rory Reid, Accountant at Dennis Shipping

*"What makes Elite IT stand out is their lightning-fast response that gets our team back to work immediately. Their helpdesk support has transformed how we handle technical issues.

The Difference We've Seen:

• Same-day resolution for 95% of our IT issues

• No more work interruptions due to tech problems

• Preventative maintenance that saves us costly downtime

They truly grasp how critical every minute is in the shipping industry. For any business that can't afford tech delays, Elite IT provides the reliable, professional support you need."*

"From Frustration to Peak Productivity - The Right Tech Makes All The Difference"

Paris Johnson, Customer Service Rep at Smart World Shipping

*"My daily work was a constant battle against a sluggish, malfunctioning computer - until Elite IT transformed my workstation. Their consultants didn't just fix problems; they delivered the perfect tech solution for my customer service role.

The Transformation:

• Replaced my outdated system with ideal hardware

• Zero delays in processing customer requests

• 30% more productive with reliable technology

What sets Elite IT apart is how they match technology to actual business needs. For any team member struggling with inadequate equipment, their expertise is game-changing."*